Measurements play a key role in managing a business, it can be summed up in words of quality consultant H. James Harrington “Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.”
What causes frustration in the business is missed opportunities as well as misguided and unproductive efforts. The root cause however is the inability as well as lack of experience in determining what measurements are “key” to success. The identification and review of those Keys is HMV does for clients. Key Performance Indicators or KPI helps to determine how effective the business is in achieving desired goals. The monitoring of KPI through our monthly interventions facilitates to understand how good a department or organization is. Eventually it leads to not only to clarity how far the journey towards over all goals have been accomplished, but gives lot of scope for improvement.
Frustration is replaced by correction and motivation through continuous implementation and review of KPI.
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